Frequently asked questions
Quick answers about our products, delivery and returns. Can’t find what you need? Our team is happy to help.
Products & quality
Are your supplements lab tested?
Yes — every batch is independently tested by a third party to ensure purity, potency and safety.
What is in each product?
Every product page has a full ingredient panel, plus Key Benefits, How to Use and Storage tabs.
Are they suitable for my diet?
Labels such as Halal, Gluten Free or Vegan appear on a product page only where they apply to that product. If a label is not shown, please contact us before buying.
Can I take them if I am pregnant, nursing or on medication?
Please speak to a healthcare professional before taking any supplement if you are pregnant, nursing, taking medication or have a medical condition.
How should I store my supplements?
Storage instructions are on each product page and on the packaging. Please follow the label.
Orders & delivery
How long does delivery take?
UK orders usually arrive within 2–4 working days; Middle East orders within 3–5 working days. Delivery is free in the UK on orders over £40.
How much is shipping?
United Kingdom: Standard delivery is £3.99 and free on orders over £40; Express is £6.99 (1–2 working days). Middle East: shipping is SAR 20 and free on orders over SAR 200.
Where do you ship from?
From our two fulfilment hubs in the United Kingdom and Saudi Arabia, so your order ships from the hub that serves your country.
Which countries do you deliver to?
The United Kingdom, Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman. Use the country selector at the top of the page to choose yours.
What is the Duties & Services charge?
For orders delivered to the Middle East, a flat Duties & Services charge of £3.50 is added at checkout, shown in your local currency. It does not apply to UK orders.
Why do I see prices in a different currency?
Prices are shown in your local currency where available. Use the country selector in the header to switch country and currency.
Returns & support
What is your returns policy?
We offer 14-day returns on unopened products.
How do I ask about an order or start a return?
Send us a message on our Contact page with your order number and we will help you as soon as possible.
Bundles & offers
How do bundles work?
Each bundle combines products that work well together at a reduced price — the saving is already in the bundle price, no code needed.
Can I customise a bundle?
Our bundles are currently fixed sets, curated to work well together. If you would like a different combination, you can shop the individual products directly.
Do bundles ship together?
Yes — a bundle ships as a single order to one address, like any other product.
Still have a question?
Send us a message and our team will get back to you as soon as possible.