Privacy Policy

Your privacy matters to us. Learn how J Herbs collects, uses, stores and protects your personal information when you visit our website or shop with us.

Last updated: 9 October 2026

J Herbs wellness operates the JHerbs.co.uk store and website, including its content, features, tools, products and services (collectively, the "Services"). Our store is powered by Shopify, which helps us provide these Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise process personal information when you visit our website, browse products, create an account, make a purchase, contact us or interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use or disclosure of personal information, this Privacy Policy applies to those matters.

1. Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that it can no longer reasonably identify you.

Depending on how you use our Services, we may collect or process the following categories of information:

• Contact information: Your name, email address, telephone number, billing details and delivery information.
• Payment information: Payment method, transaction records, payment confirmations and related financial information. Payments may be handled by Shopify or third-party payment providers.
• Account information: Your account username, password credentials, preferences, settings and other account details.
• Order and transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange or cancel, together with your order history.
• Communications: Information you provide when contacting customer support, submitting enquiries or communicating with us.
• Device information: Information about your device, browser, internet connection, IP address and certain online identifiers.
• Usage information: Information about how and when you browse, navigate and interact with our website and Services.

We collect and use this information where permitted by applicable data protection and privacy laws.

2. How We Collect Personal Information

We may collect information through the following sources:

• Directly from you: When you create an account, place an order, complete a form, subscribe to communications or contact us.
• Automatically: Through your device and browser when you visit our website, including through cookies and similar technologies.
• From service providers: From companies that help us operate our website, process payments, provide analytics, manage orders or deliver services.
• From partners and third parties: Where information is provided to us in accordance with applicable law and the relevant privacy arrangements.

3. Cookies and Similar Technologies

Our website and Shopify-powered Services may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping carts, understand website performance and improve your shopping experience.

Depending on your choices, these technologies may also be used for analytics, personalised experiences and advertising.

You can manage available cookie preferences through the controls provided on our website, where available. You may also be able to control cookies through your browser settings.

Disabling certain cookies may affect some website features. Where required by law, we will seek consent before using non-essential cookies or similar technologies.

4. How We Use Your Personal Information

We use personal information for the following purposes, subject to applicable law and the circumstances in which the information is collected.

Providing and improving our Services

We use information to process payments, fulfil orders, arrange delivery, manage customer accounts, remember preferences, handle returns and exchanges, respond to enquiries and improve the shopping experience.

Marketing and advertising

Where permitted by law and subject to any required consent, we may use your information to send promotional communications by email or other available channels and to show relevant product advertisements on our website or other platforms.

You can unsubscribe from marketing emails using the unsubscribe option provided in the message. You may continue to receive essential communications relating to orders, transactions or your account.

Security and fraud prevention

We may use information to verify accounts, help secure transactions, detect suspicious activity, investigate potential fraud and protect our customers, business and Services.

Customer communications

We use your contact details and correspondence to answer questions, provide customer support, send order updates and maintain our relationship with you.

Legal and regulatory obligations

We may process information to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our terms and protect our legal rights.

5. How We Share Personal Information

We may share personal information with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.

• Shopify: Our e-commerce platform provider, which supports the operation, security and improvement of our store.
• Service providers: Companies that provide payment processing, website hosting, analytics, IT support, customer service, order fulfilment, cloud storage and delivery services.
• Advertising and marketing partners: Third parties that may help us measure campaigns or deliver advertising, subject to applicable law and your privacy choices.
• At your direction: Where you request or consent to information being shared, such as when using certain third-party integrations.
• Business affiliates: Where appropriate within our business group and subject to applicable privacy requirements.
• Legal and business purposes: Where necessary for legal compliance, a business transaction, the enforcement of our terms or the protection of our rights and the rights of others.

Where applicable law gives you the right to object to certain disclosures or targeted advertising, you can exercise that right using the available privacy controls or by contacting us.

6. Shopify and Your Information

Our online store is hosted by Shopify. Information you submit through our store may be transmitted to or processed by Shopify and its service providers to enable purchases, payments, website functionality, security and other e-commerce services.

Shopify may also process information about your interactions with our store and other merchants to provide and improve certain platform features, subject to its own responsibilities and privacy terms.

For more information about Shopify's handling of personal information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

Certain requests concerning information processed by Shopify may need to be handled through Shopify's own privacy processes, depending on the nature of the information and the applicable law.

7. Third-Party Websites and Links

Our website may contain links to websites, services or platforms operated by third parties. If you follow these links, the third party's own privacy policy and terms will apply to your use of its service.

J Herbs does not control the privacy or security practices of independent third-party websites and cannot guarantee the accuracy or completeness of their content.

Information you share in public or semi-public spaces, including social media platforms, may be visible to others and may be used by those platforms in accordance with their own policies.

A link on our website does not necessarily mean that J Herbs endorses the linked website or its operator.

8. Children's Privacy

Our Services are not intended to be used by children who are not legally permitted to use them under applicable law. We do not knowingly collect children's personal information in circumstances where collection is prohibited.

If you are a parent or legal guardian and believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

Where required by law, we will take reasonable steps to delete or otherwise handle the information appropriately.

9. Security and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure. Please take care when sending sensitive information through online communications.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our Services, maintaining records, complying with legal obligations, resolving disputes and enforcing agreements.

The appropriate retention period depends on the type of information, why it was collected and any applicable legal or regulatory requirements.

10. Your Privacy Rights and Choices

Depending on your location and the circumstances, you may have certain rights concerning your personal information. These rights may be subject to legal conditions and exceptions.

• Right of access: Request information about the personal information we hold about you.
• Right to erasure: Request deletion of personal information where the applicable legal requirements are met.
• Right to rectification: Request correction of inaccurate or incomplete personal information.
• Right to data portability: Request a copy of certain personal information in a portable format where applicable.
• Right to object: Object to certain types of processing, including direct marketing, where the law provides this right.
• Right to restriction: Request that certain processing be restricted in circumstances provided by law.
• Withdrawal of consent: Where we rely on your consent, withdraw it at any time. This will not affect processing that took place lawfully before consent was withdrawn.
• Marketing preferences: Unsubscribe from promotional emails using the link included in our marketing messages.

To exercise your rights, contact us using the details in the Contact section below. We may need to verify your identity before responding to a request.

Where permitted by law, you may authorise another person to submit a request on your behalf. We may request evidence of that authority and take reasonable steps to verify the request.

We will handle valid requests within the time limits required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

11. UK and European Privacy Rights

If you are located in the United Kingdom or European Economic Area, additional rights may apply under applicable data protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.

Depending on the circumstances, you may have the right to object to or request restrictions on certain processing, request access to or correction of your information, request erasure or portability, and withdraw consent where consent is the basis for processing.

You may also have the right to complain to the relevant data protection supervisory authority if you are concerned about how your personal information is handled.

These rights are subject to applicable conditions, exemptions and limitations.

12. Complaints

If you have concerns about how J Herbs handles your personal information, please contact us first so that we can review your concern.

Depending on where you live, you may also be entitled to complain to your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

You can find information about the ICO and how to raise a concern at: ICO — Make a complaint .

If you are located in the European Economic Area, information about national data protection authorities is available from the European Data Protection Board: EDPB member authorities .

13. International Data Transfers

Some of our service providers may process or store personal information outside the country in which you live.

Where personal information is transferred outside the UK or European Economic Area, we will take steps required by applicable law to ensure that the transfer has an appropriate legal basis and that suitable safeguards are in place.

Depending on the destination and circumstances, these safeguards may include an adequacy decision, approved contractual protections or another legally recognised transfer mechanism.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal and regulatory requirements.

When we make changes, we will publish the updated version on this page and revise the "Last updated" date. We will provide additional notice where required by applicable law.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact J Herbs

If you have questions about this Privacy Policy, our privacy practices or wish to exercise your data protection rights, please contact us:

Business: J Herbs wellness

Website: JHerbs.co.uk

Email: kjabbar2025@gmail.com

Telephone: +44 7454 757104

For the purposes of applicable data protection laws, J Herbs wellness acts as the data controller for personal information it determines the purposes and means of processing.